SHIPPING POLICIES

Once your order is placed, processing typically takes 2-5 days. Please refrain from inquiring about the status of your order if it has not been over 5 days since the placement of your order. 

How long will it take for me to receive my order/will COVID-19 affect my delivery date?

  • Delivery estimates vary depending on the shipping service selected during checkout.

  • All orders are shipped through the UNITED STATES POSTAL OFFICE [USPS]. There are four different options for shipping. Please keep in mind, due to the COVID-19 pandemic USPS has been experiencing delays which may cause for your estimated delivery date to be extended.

1. USPS First Class [Not Recommended]- USPS First Class typically takes 2-5 days to deliver depending on your location. This service does not require signature confirmation upon delivery. Please note* When selecting this shipping service you are forfeiting you're right to a refund in the case that your package is lost within the USPS system.

2. USPS First Class [Signature Required]-  USPS First Class typically takes 2-5 days to deliver depending on your location. This service requires a signature confirmation upon delivery. Your order will not be delivered until there is someone present to sign for the package.

3. USPS Priority Mail [Signature Required]- USPS Priority Mail typically takes 2-3 days to deliver. This service requires a signature confirmation upon delivery. Your order will not be delivered until there is someone present to sign for the package. 

4. Next Day Delivery [Signature Required]- When selecting this shipping service, processing time will be expedited to same day. Your order will be delivered by the next business day. This service requires a signature confirmation upon delivery. Your order will not be delivered until there is someone present to sign for the package.

 

Please note* Delivery time estimates do not include the time to process your order.

My tracking number says my package is delivered, but it's not in my mailbox?

  • Once your order has been shipped it is no longer in our hands and we can no longer be held responsible for your package. When selecting a shipping service without signature confirmation, you are automatically forfeiting your right to a refund in the case that your package is lost within the USPS system. In order to avoid this issue, we recommend you choose a shipping service which includes signature confirmation.

I just placed my order, but I need to change my shipping address/order? 

  • Once your order has been placed, we are no longer able to edit any information pertaining to the order. Please make sure you type the correct shipping address during checkout in order to avoid any irreversible mistakes. 

My tracking number hasn't updated?

  • Due to COVID-19,  we've noticed that USPS has been experiencing delays. In some extreme cases it may take up to 10 days for your tracking number to update. If your tracking number hasn't updated, please be patient and allow more time for the tracking number to update. We are unable to provide you with any additional information in regards to where the package is since it is no longer in our hands. 

RETURN POLICIES

As all of our items are customized, we do not accept returns. However, we will offer a replacement if the following are true:

  • We have shipped the incorrect item

  • Item is defective/broken

Replacements will only be honored if we are alerted within 24 hours of delivery.

In order to process a replacement, please reach out to us via email at jessecascraftstreet@gmail.com to begin the process. When contacting, please make sure to include:

  1. Your order number

  2. Photos of the items received

Once we have received your request for a replacement, we will notify you of your approval or denial.

PICK-UP POLICIES

Pick-up time will be emailed to you when your order is ready! Scheduled times are given based on our availability.

A late fee is applied to all orders after 30 minutes past your scheduled time.